SavaraSys
Legal

Terms & Conditions

Last updated: August 17, 2026

These Terms & Conditions (“Terms”) form a binding agreement between you (“you” or the “Customer”) and SavaraSys (“SavaraSys,” “we,” “us,” or “our”) governing your access to and use of our website at https://savarasys.com, our customer platform at app.savarasys.com, our link and API infrastructure at links.savarasys.com, and all related services (together, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

SavaraSys provides website design and hosting, missed-call text-back, an optional AI receptionist, automated Google review requests and responses, a CRM and unified inbox, invoicing, calendar and scheduling, task management, and related marketing and communications tools for contractors and home service businesses. Features vary by the plan you purchase.

2. Eligibility

You must be at least 18 years old and have the authority to bind the business you represent to use the Service. By using the Service, you represent that you meet these requirements.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

4. Subscriptions, Billing & Cancellation

  • Monthly plans are billed in advance on a month-to-month basis and may be cancelled at any time; cancellation takes effect at the end of the current billing period, and no refunds are provided for partial periods unless otherwise required by law.
  • One-time services (such as website builds) are billed separately and quoted in advance.
  • We may change our pricing with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
  • You are responsible for providing accurate, current billing information and for all charges incurred under your account.

5. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited, unlawful, deceptive, or abusive messages, or otherwise violate the TCPA, Canada’s Anti-Spam Legislation (CASL), the CAN-SPAM Act, CTIA guidelines, or any other applicable messaging, telemarketing, or privacy law.
  • Contact any person by call, text, or chat through the Service without having obtained the consent required by law to do so.
  • Transmit content that is unlawful, defamatory, harassing, fraudulent, or that infringes another party’s intellectual property or privacy rights.
  • Attempt to interfere with, disrupt, reverse-engineer, or gain unauthorized access to the Service or its underlying systems.
  • Use the Service to compete with us or to build a competing product using our platform.

You are solely responsible for ensuring you have proper, documented consent from your own customers before using the Service to call, text, or message them. We may suspend or terminate accounts that we believe, in our reasonable discretion, are being used in violation of this section.

6. Customer Content & Data

You retain ownership of the business data, leads, and content you submit to or collect through the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely as necessary to provide the Service. You are responsible for the accuracy and legality of Customer Data and for maintaining your own backups where appropriate.

7. AI-Generated Communications

The optional AI receptionist uses automated, AI-generated responses to communicate with your customers. While we design it to be accurate and helpful, AI-generated responses may occasionally be incorrect, incomplete, or inappropriate. You are responsible for reviewing how the AI receptionist is configured and for monitoring its conversations with your customers. We are not liable for actions taken in reliance on AI-generated content.

8. Third-Party Services

The Service integrates with and relies on third-party platforms (including but not limited to Google, Facebook, Instagram, telecommunications carriers, our hosting provider, and our CRM and workflow automation provider). We are not responsible for the availability, performance, or policies of any third-party service, and your use of those services may be subject to their own separate terms.

9. Intellectual Property

The Service, including its software, design, text, graphics, and trademarks, is owned by SavaraSys or its licensors and is protected by intellectual property laws. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS, LEAD VOLUME, OR REVENUE FROM USE OF THE SERVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAVARASYS AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold SavaraSys harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including any claim arising from messages sent to your customers without proper consent.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or conduct we believe is harmful to us, other Customers, or third parties. You may cancel your account at any time as described in Section 4. Sections of these Terms that by their nature should survive termination will survive.

14. Governing Law & Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved in the courts located in Kelowna, British Columbia, unless otherwise required by applicable law.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy and any order or subscription agreement you accept, constitute the entire agreement between you and SavaraSys regarding the Service.

17. Contact Us

Questions about these Terms can be sent to support@savarasys.com or (250) 309-4682.

This document is a general template and does not constitute legal advice. SavaraSys recommends having these Terms reviewed by a licensed attorney before relying on them.